Book in Confidence with Unforgettable Croatia

100% Financial Protection

Unforgettable Croatia are a fully bonded tour operator and member of the Association of Bonded Tour Operators Trust (ABTOT). All clients that book trips with us, no matter their country of origin are financially protected by ABTOT. Further details of ABTOT can be read here and our membership number is 5381.

Each year we are required to pass a financial fitness test and pay a sizeable bond to protect the monies guests pay us for their trips.

We also hold an Air Travel Oganisers License (ATOL 7583) which issued by the Civil Aviation Authority.

Defer Your Trip to 2022, No Change Fees

In light of the Covid-19 situation, we  appreciate that our guests may need to modify their trips or make changes to their itineraries.  Any clients who are not able to travel due to Covid-19 travel restrictions entering Croatia within 30 days of the departure date, can request to defer their trip to later in 2021 or to 2022. The monies paid toward the booking will be transferred to the deferred booking date.

Low Cancellation Fees

We offer clients who are unable to do their trip in 2021 the opportunity to rebook to 2022 and move the monies you have paid to that date.

Should you wish to cancel outright, we will apply a 10% cancellation fee for all new bookings.  The remaining amount will be refunded to the card you paid us with. The 10% fee will be kept in credit for you to use on your next booking wth us. This applies to new bookings booked after 1st November 2020 based on our Flex-Booking Conditions.

Low Deposit & No Credit Card Fees

We have reduced our trip deposits to give our guests the peace of mind in booking with less risk. Our travel experts will advise you of the deposit amount during the quote stage.

Trip deposits can be paid by credit card or bank transfer and we do not charge any fees for card payments.

Setting the Standards in Guest Safety

We are proud to operate our own fleet of the newest luxury balcony ships in Croatia. Unlike many of our competitors who simply book cabins on other cruise companies vessels, we are able to maintain stringent safety and hygiene procedures on our vessels. While efforts to contain the coronavirus continue to evolve, Unforgettable Croatia is taking proactive steps to raise the bar when it comes to hygiene and service on board our ships. Please read our safety policies here.

24/7 Concierge Service with a Smile

Unforgettable Croatia enjoys a reputation for service in Croatia which is second to none. We’ve built our reputation on going the extra mile and our 99% positive client feedback is testament to that. We offer a 24/7 concierge service and we also provide our guests with our exclusive Privilege Card to use during their trip. We have offices in Croatia and have an experienced team on the ground in both Split and Dubrovnik, to handle even the most intricate of request.

We Care

Unforgettable Croatia are donating 10% of our annual profits until 2022 to supporting marine research and conservation in Croatia. Unforgettable Croatia work closely with the Blue World Institute, a non-profit dolphin and turtle research and conservation centre in Losinj. Our donations to the BWI are going to developing a new marine research centre in Losinj and funding additional volunteering projects aimed at studying dolphins and turtles in the Adriatic.

Supporting Local Communities

The ships we operate on are all locally built in Croatia, at ships yards not far from Split. Unforgettable Croatia supports local captains with investment into the ships to help them get started. Therefore we have a very strong bond with our local captains and their families. The captain, crew on our vessels and our fantastic ground staff, are all Croatian. Unlike big ocean liners, whose proceeds go to corporate firms and hedge funds, the revenue generated from our ships is invested into the local community.

All of our small ship cruises include hand-picked excursions which have been tried, tested and perfected by our team. We aim to introduce our guests to small family-run vineyards, traditional family-run restaurants and local producers who all have a wonderful story to tell and truly value the experience of interacting with our guests.